General Terms and Conditions (GTC)

General Terms and Conditions (GTC)

The following General Terms and Conditions apply to all orders you place as a consumer. consumer places orders via our online shop under the brand "Gofatbike." A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither attributed to their commercial nor their independent professional activity can be concluded. Please read these terms carefully before placing an order.

§ 1 Scope

These General Terms and Conditions (hereinafter "GTC") apply to all Contracts concluded between us and you as a customer via this online shop apply. The version of these GTC valid at the time of the order is decisive.

Deviating, conflicting, or supplementary general terms and conditions of the customer of the customer do not become part of the contract unless we have expressly agreed to their validity. agreed in writing.

§ 2 Contract partners

The purchase contract is concluded with:

Fatbikeskopen.nl B.V.
trading under "Gofatbike"
B.V. under Dutch law
Vissenstraat 32
7324 AL Apeldoorn
Netherlands

Registered with the Kamer van Koophandel (KvK, Netherlands) under number 94972427.
VAT identification number: NL866955380B01
Authorized representative(s): G.T. van Dieren

You can find the complete provider information in our Imprint.

§ 3 Customer service and contact

If you have questions about your order, delivery, a return, or our products you can reach us as follows:

  • Phone: +49 800 0010271
  • Email: support@gofatbike.de
  • Service hours: Monday to Friday from 9:00 a.m. to 5:00 p.m. (except holidays)

§ 4 Conclusion of contract

The presentation of products in our online shop does not constitute a legally binding offer, but a non-binding invitation to submit an order.

The ordering process proceeds in the following steps:

  • You select the desired products and add them to the shopping cart.
  • You can check, change, or remove your selection in the shopping cart at any time.
  • Then you enter your delivery and billing data and choose a payment method.
  • Before submitting the order, all order data will be displayed in an overview; you can still correct input errors there.
  • By clicking the order button (e.g., "Order with obligation to pay"), you make a binding offer to purchase the goods contained in the shopping cart.

After submitting the order, we will immediately send you an automatic order confirmation by email. This order confirmation does not yet constitute acceptance of your offer, but merely documents that your order has been received by us.

The purchase contract is only concluded when we confirm your order by a separate order confirmation or Accept shipping confirmation by email or have the goods shipped to you. Your order refers to for multiple products, the contract is only concluded for those goods that are included in the order. explicitly listed in the shipping confirmation.

§ 5 Storage of the contract text

We store the contract text of your order. The order data and these terms and conditions will be sent to you by email. sent by email. For security reasons, the contract text is not accessible via the internet. You can view these terms and conditions at any time on this page, print or save.

§ 6 Prices

All prices stated are final prices in euros and include the statutory VAT. The price applicable is always the one stated at the time of the order.

No additional shipping costs apply: Shipping within Germany is always free (free shipping), with no minimum order value. Details are regulated in § 8 of these terms and conditions.

§ 7 Payment methods

Payment is only possible via the payment methods offered during the ordering process. Currently available:

  • Klarna (invoice / installment purchase)
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay

For payments via Klarna, the payment terms of Klarna Bank AB (publ) also apply. The purchase price is generally due for payment depending on the chosen payment method Contract conclusion due for payment.

§ 8 Delivery and delivery time

Delivery is only made within Germany. We ship with DHL. The shipment to you is always free of charge (free shipping), with no minimum order value. For your shipment you will receive a tracking number by email.

The delivery time is the delivery time specified on the respective product page, which applies from the shipping confirmation, unless otherwise stated on the respective product page. Information on delivery times is expected information and no binding delivery dates, unless a fixed date has been explicitly promised.

If an ordered product is unexpectedly unavailable, we will inform you immediately. Payments already made for unavailable goods will be refunded to you immediately.

§ 9 Retention of title

The delivered goods remain our property until full payment of the purchase price.

§ 10 Right of withdrawal

As a consumer, you have a statutory 14-day right of withdrawal The shipment of the goods to you is free of charge; in the event of cancellation, you bear the direct Return costs. For bulky goods that cannot be shipped by parcel (e.g., an e-bike), the return shipping costs are expected to be approximately €100 (freight shipping). We deliberately inform you of this before the purchase.

The complete cancellation policy with all details on deadlines, procedures, and consequences of cancellation You can also find the sample cancellation form on our page Cancellation & Returns.

§ 11 Warranty and Guarantee

Statutory Warranty: The statutory warranty applies to all products. warranty rights (rights in case of defects) according to mandatory European and German consumer protection regulations. Accordingly, you can assert your rights in the event of a defect within the statutory periods — at least two years for consumer goods — the statutory rights provided by law assert. Making use of the warranty is free of charge for you.

Manufacturer’s Warranty: Regardless of the statutory warranty, a some products additionally have a voluntary manufacturer’s warranty (currently “1 year”; the information on the respective product page is decisive). Such a warranty applies in addition to the statutory warranty and neither restrict nor replace it them. The exact warranty conditions and the respective guarantor are specified in respective product page or the enclosed warranty documents.

§ 12 Liability

We are fully liable to you for damages resulting from injury to life, body, life or health and for damages caused intentionally or by gross negligence negligent breach of duty by us, our legal representatives or vicarious agents are based. We are also fully liable under the Product Liability Act as well as in cases of scope of a guarantee assumed by us.

In the case of slight negligence in the breach of an essential contractual obligation, the fulfillment of which the proper performance of the contract is only made possible and to its you can regularly rely on compliance (cardinal obligation), our liability is limited to typical, foreseeable damage. Otherwise, liability for slight damages caused by negligence are excluded.

Mandatory statutory liability provisions, especially in favor of consumers, consumers remain unaffected by the above provisions.

§ 13 Applicable Law

Contracts between us and you are governed by the law of the Netherlands excluding UN Sales Convention (CISG) applies. However, this choice of law applies to consumers only only to the extent that this does not remove the protection granted by the mandatory provisions of law of the country in which the consumer has their habitual residence is granted, habitual residence. Mandatory German and European consumer protection regulations therefore remain unaffected.

§ 14 Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a to participate in consumer arbitration.

§ 15 Final Provisions

If individual provisions of these Terms and Conditions are wholly or partially invalid or become invalid, then this does not affect the validity of the other provisions.

Status: July 2026