About Us
Who We Are
Gofatbike is a pure online shop for Fatbikes and E-Bikes. No physical store, no showroom, no unnecessary middlemen – but our own warehouse, fast shipping, and personal service. We buy in large quantities, keep our costs low, and pass this advantage on to you in the form of fair prices. This way, you get a high-quality, road-legal pedelec without paying extra for expensive store rents and elaborate marketing.
Gofatbike is a Dutch online shop based in Apeldoorn (Netherlands). We started with a simple conviction: a good Fatbike doesn’t have to be expensive. Today, over 15,000 satisfied customers trust us – people who know exactly what they want and don’t want to pay more than necessary for quality.
What We Stand For
Our claim is simple: good Fatbikes and E-Bikes, fair prices, and a shopping experience that is transparent from start to finish. That’s what we stand for every day.
- 100% road-legal pedelecs. All our bikes are pedelecs with a motor power of 250 W and pedal assistance up to 25 km/h. They meet the requirements of the StVZO as well as the EN 15194 standard and are therefore approved for use on German roads.
- Fair prices. We save on store rents and elaborate distribution channels, not on quality. We pass this advantage directly on to you.
- Own warehouse. What is available on our site is actually in stock with us. No dropshipping, no long waits for restocking.
- Fast shipping. We ship free of charge with DHL within Germany, always and with no minimum order value. Usually, your order will be with you within 2–3 working days.
- Personal service. Questions before or after purchase? Our team is available by phone and email and will find a solution for you.
How We Work
Everything runs through our own warehouse. What you order is in stock and goes directly to you. As soon as your order leaves our warehouse, you will receive a shipping confirmation with tracking by email, so you can track your delivery at any time.
Behind Gofatbike is a small, well-coordinated team that takes care of purchasing, warehousing, shipping, and customer service every day. We are deliberately lean: short paths, clear responsibilities, and a direct line to you.
Shipping, Returns, and Warranty
We want you to order from us with confidence. That’s why our most important conditions are clear and without fine print:
| Shipping | Free with DHL within Germany, always and with no minimum order value. Tracking by email. |
|---|---|
| Delivery time | See the respective product page (this is decisive). |
| Right of withdrawal | 14 days statutory right of withdrawal. Shipping to you is free; you bear the return shipping costs. Since an E-Bike is bulky goods and cannot be sent as a normal package, the estimated return shipping costs are about €100. We inform you of this in advance so there are no surprises. |
| Warranty & Guarantee | The statutory warranty under EU consumer law applies (at least 2 years). Additionally, you receive a manufacturer’s warranty as stated on the respective product page (currently 1 year). The voluntary guarantee does not restrict your statutory rights. |
| Payment methods | Klarna (invoice/installments), Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. |
What We Are Not
We are not a specialist dealer with on-site consultation and not a local workshop. If you are looking for a personal test ride in a store or a repair at a dealer nearby, we are not the right contact. We are for everyone who wants a good, road-legal Fatbike at a fair price and prefers to handle the purchase conveniently and transparently online.
Do You Have Questions?
We are happy to help you before and after your purchase.
- Phone: +49 800 0010271
- Email: support@gofatbike.de
- Service hours: Mon–Fri 09:00–17:00
Legal Notice
Gofatbike is an online shop, Vissenstraat 32, 7324 AL Apeldoorn, Netherlands. It is a Dutch company (B.V.); Dutch law applies to our contracts. Mandatory German and EU consumer protection regulations remain unaffected.