Privacy Policy
Privacy policy Gofatbike.nl
About our privacy policy
Gofatbike.nl cares deeply about your privacy. Therefore, we only process data necessary for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided through Gofatbike.nl. The effective date of these terms is 27/01/2024; publishing a new version invalidates all previous versions. This privacy policy describes which data about you we collect, what these data are used for, and with whom and under what conditions these data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.
If you have questions about our privacy policy, you can contact our privacy officer; you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.
Online store software
MijnWebwinkel
Our online store is developed with software from MyOnlineStore. Personal data you provide to us for our services is shared with this party. MyOnlineStore has access to your data to provide us with (technical) support; they will never use your data for any other purpose. MyOnlineStore is required by the agreement we have with them to take appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.
Web hosting
GoDaddy
We use web hosting and email services from Godaddy. Godaddy processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Godaddy has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. GoDaddy is obligated to confidentiality under the agreement.
E-mail and mailing lists MailChimp
We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is securely stored by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and, in that context, to share information with third parties.
Hotmail
We use the services of Hotmail for our regular business email communication. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Hotmail does not have access to our mailbox, and we treat all our email communication confidentially.
Payment processors
Pay.nl
For processing (part of) the payments in our online store, we use the payment service provider Pay.nl. Pay.nl processes your name, address, city details, and your payment information such as your bank account or credit card number. Pay.nl has taken appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve the service and, in that context, to share (anonymized) data with third parties. In the case of a request for deferred payment (credit facility), Pay.nl shares personal data and order data with post-payment service providers. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Pay.nl’s service for which they engage third parties. Pay.nl does not retain your data longer than permitted by legal retention periods.
Mollie
For processing (part of) the payments in our online store, we use the Mollie platform. Mollie processes your name, address, city details, and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in that context, to share (anonymized) data with third parties. All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of Mollie’s service for which they engage third parties. Mollie does not retain your data longer than permitted by legal retention periods.
Reviews
WebwinkelKeur
We collect reviews through the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures
taken to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Google reviews
EXAMPLE: We collect reviews through the platform of [AANBIEDER]. If you leave a review via [AANBIEDER], you are required to provide your name and email address. [AANBIEDER] shares this information with us so that we can link the review to your order. In some cases, [AANBIEDER] may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with [AANBIEDER]. They use this information solely for the purpose of inviting you to leave a review. [AANBIEDER] has taken appropriate technical and organizational measures to protect your personal data. [AANBIEDER] reserves the right to engage third parties for the purpose of providing the service, for which we have given [AANBIEDER] permission. All the above-mentioned guarantees regarding the protection of your personal data also apply to the parts of the service for which [AANBIEDER] engages third parties.
Shipping and logistics
PostNL
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL to carry out deliveries. For this, it is necessary that we share your name, address, and city details with PostNL. PostNL uses this data only to fulfill the agreement. In the event that PostNL engages subcontractors, PostNL also provides your data to these parties.
DHL
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL to carry out deliveries. For this, it is necessary that we share your name, address, and city details with DHL. DHL uses this data only to fulfill the agreement. In the event that DHL engages subcontractors, DHL also provides your data to these parties.
Invoicing and accounting External sales channels
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you later - other than at your request - we will explicitly ask for your permission. Your data is not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality under the agreement.
between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, Gofatbike.nl may be legally required to share your data in connection with tax or criminal investigations by government authorities. In such cases, we are compelled to share your data, but we will oppose this within the limits allowed by law.
Retention Periods
We retain your data as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also treat it as a deletion request. This also means that we do not keep your data longer than two years from the last contact or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will retain this data for as long as the applicable period requires. However, employees no longer have access to your client profile and documents created in response to your order.
Your Rights
Under applicable Dutch and European legislation, you as the data subject have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address we already have on file for you. If you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep a record of processed requests; in the case of a deletion request, we record anonymized data. All copies of data you receive will be in the machine-readable data format used within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data improperly.
Right of Access
You always have the right to access the data that we (or on our behalf) process that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file, along with an overview of the processors who hold this data, specifying the category under which we have stored this data.
Right to rectification
You always have the right to have the data we process (or have processed) relating to you or identifiable to you corrected. You can submit such a request to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data has been corrected.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) relating to you or identifiable to you. You can submit such a request to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.
Right to data portability
You always have the right to have the data we process (or have processed) relating to you or identifiable to you processed by another party. You can submit such a request to our privacy officer. You will receive a response to your request within 30 days. If your
If your request is granted, we will send you copies or extracts of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the email address we have on file. In all likelihood, we will no longer be able to continue providing the service in such a case, as the secure linking of data files can no longer be guaranteed.
Right to object and other rights
You have the right, in certain cases, to object to the processing of your personal data by or on behalf of Gofatbike.nl. If you object, we will immediately stop processing the data pending the resolution of your objection. If your objection is justified, we will provide you with copies and/or extracts of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a way that this right applies. If you believe this is the case, please contact our privacy officer.
Cookies
Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and report on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Third-party cookies
If third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, this page always contains the most recent version. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
WebWinkelKeur
We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on their own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties to provide the service, for which we have given WebwinkelKeur permission. All the above guarantees regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Contact details Gofatbike.nl
Marconiweg 18 8501XM Joure Netherlands T (085) 060-5276 E info@gofatbike.rengelmedia.nl
Contact person for privacy matters
Daniel Tjaarda