Frequently Asked Questions

Frequently Asked Questions (FAQ)

Here you will find answers to the most frequently asked questions about ordering, delivery, returns, payment, and warranty at Gofatbike. If you have further questions, you can reach our service team by phone at +49 800 0010271 or by email at support@gofatbike.de (Mon–Fri 09:00–17:00).

How long does delivery take?

Delivery takes place within the delivery time specified on the respective product page after your order. Shipping is done with DHL within Germany, and you will conveniently receive tracking information by email so you can track your order at any time.

What does shipping cost?

Shipping is always free (no shipping costs) – with no minimum order value within Germany. We ship with DHL, and you will receive tracking information by email.

Can I return my order (withdrawal)?

Yes. You have a statutory right of withdrawal of 14 days. The initial shipment is free for you; you bear the cost of the return shipment as the customer. For bulky goods that cannot be shipped by parcel (e.g., a complete e-bike), the estimated return costs are about €100. Please consider these costs before declaring your withdrawal.

Which payment methods are accepted?

You can pay conveniently and securely with Klarna (invoice/installments), Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. This way, you can find the right payment method for every situation.

What warranty and guarantee do I receive?

All products come with the statutory warranty under EU consumer law (at least 2 years conformity). Additionally, you receive a manufacturer’s warranty as stated on the respective product page (currently "1 year"). Please note: the statutory warranty and the voluntary manufacturer’s warranty are legally distinct.

Is the bike assembled or delivered in the box?

Your pedelec is delivered mostly pre-assembled in the box. Only a few steps are needed to get it ready for use (e.g., align the handlebars, mount the pedals, adjust the saddle, and if necessary, attach the front wheel). Instructions are included; the required tools are usually part of the delivery.

What about the battery and range?

The actual range depends on several factors, including assistance level, terrain, rider weight, tire pressure, wind, and outside temperature. Specific information on battery capacity and range can be found on the respective product page. Whenever possible, charge the battery at room temperature and store it dry to ensure a long lifespan.

Are the pedelecs street legal (StVZO)? Do I need a driver's license?

All our pedelecs are 100% street legal: they deliver 250 W, offer pedal assistance up to 25 km/h, and comply with the requirements of StVZO/EN 15194. This means they are legally classified as bicycles – you do not need a driver's license or insurance plate and may use bike paths normally.